Customer: Yeah, well...I got this phone for my Grandson, see. His mother done blowed her head off earlier in the week and _______ sent me a phone in the mail today.
Me: I'm sorry to hear that.
(thinking) Why are you telling me this? Do I need to transfer you to the therapy department? Why don't you audition for Jerry Springer.
I'll be glad to help you with that.
And you live in Mississippi, correct?
Customer: That's correct.